Warranty Terms and Conditions

date:2018-12-27 / popularity:

5mm Luxury Vinyl Tiles (LVT)



BEAUFYFLOORING Ltd warrants to the original purchaser for 0.5mm / 0.55mm wear layer the following from the date of purchase 
Residential & Domestic Warranty   40 years
Moderate Traffic Commercial Warranty     20 years

Warranty Terms and Conditions


Scope of Coverage

BEAUFYFLOORINGTM Luxury Vinyl Tiles range is covered by this limited domestic/residential warranty and the warranty is only extended to the original purchaser of the floor. 

Period of Validity

The duration of the warranty will vary according to product, quality, and use as recommended by BEAUFYFLOORINGTM Floor. The purchase date printed on the invoice is taken as the commencement date of this warranty. The invoice should be produced in the event of a warranty claim, and it should contain references to the product code, its colour or product range. 


This warranty only applies to products used according to BEAUFYFLOORINGTM Floor Luxury Vinyl Tiles specifications for domestic or moderate commercial traffic area. The following are covered by the warranty:
All apparent physical and visible defects, for example, appearance defects, structural flaws, ineffaceable stains, strong gloss difference between planks are to be informed to BEAUFYFLOORING Floor or to the Retailer prior to installation. This warranty will not cover any claims if the said defective products are cut and/or installed after the claim report is made.
The following items are NOT covered under this warranty:
§ Discontinued or phased out products.
§ Defects resulting from installation that is not performed according to instructions specified.
§ Products which have been stored in unsuitable conditions, mishandled or products that have been used in applications not classified suitable such as heavy traffic commercial areas. 
§ Products which have been used or maintained as recommended in the Maintenance & Care Tips. 
§ Defects or quality problems that are caused by unevenness of the sub floor or defects of the sub floor. 
§ Variation in colour, gloss levels & embossed structures between the product sold and pictures or samples or photos of the said product, including colour variation of products made in different batches.
§ Defects or quality problems or discoloration caused by floor mat or carpet backing, stained or painted surfaces of objects in contact with the floor, cuts/burns/scratches/friction or accidental indentation.
 § Defects or quality problems or dents resulting from heavy furniture legs that are not properly protected.
§ Defects or quality problems or dents or scratches resulting from the use of castor chairs or any heavy point loading. 
§ Defects or quality problems or discoloration caused by external factors or sources, including but not limited to water leaks, flooding, heat, fire and very strong sunlight.

Condition of Application

All defects shall be notified to BEAUFYFLOORINGTM Floor or the Retailer or its Representative immediately as soon as it is discovered. The said defect shall be acknowledged only after examination by an authorized BEAUFYFLOORING Floor Luxury Vinyl Tiles Representative or a duly qualified Authorized Agent.  BEAUFYFLOORINGTM Floor reserves the right to ask for samples that shows the said defect, if and when it deems appropriate, for its internal assessment purposes.


Compensation shall be granted for defects that are covered under this warranty and conforming to the criteria of acceptable defects, and after being accepted by BEAUFYFLOORINGTM Floor. Compensation granted shall only cover the purchase price of the floor covering material and shall exclude any delivery or transportation costs, installation &/or dismantling costs &/or other costs which are directly or indirectly caused by the said defects.
Period After Purchasing Defects Are Discovered Rate of Reimbursement
(Based on Product's Purchase Price)